Imperfect Packaging Guide & FAQ


Imperfect Packaging Products are items with visible wear to their packaging. While the packaging may not be suitable for display, the product inside is brand new and intended for use and enjoyment.

Q: What is Imperfect Packaging?
A: Products with Imperfect Packaging are new, unopened items offered at a discount due to cosmetic wear to the box, such as scratches, creases, dents, small tears, or scuffs.

Q: Will the product inside be affected?
A: While the packaging may show visible signs of wear or handling, the product itself is brand new. If you believe the item inside is damaged in any way beyond the packaging, please contact customer support.

Q: Can I return an Imperfect Packaging item?
A: No, all sales of Imperfect Packaging items are final and cannot be returned. However, if the product inside the packaging arrives broken or defective, our customer support team will be happy to help you out.

The examples below illustrate potential types of packaging damage and are not a complete list.