RETURN POLICY

Effective Date: July 13, 2026

Return Policy
We offer a 30-day return policy for items that are eligible for return. This Return Policy only applies to purchases made through the Hasbro Pulse online store.

Eligible Returns:
The following items are eligible for return under the Hasbro Pulse return policy. Hasbro Pulse reserves the right to refuse returns that do not meet the conditions outlined in this policy.

  1. Unopened Items

Unopened items can be returned within 30 days of delivery unless specifically stated on the product details page.

  1. Damaged Items

If your item arrived with damaged packaging, contact our Customer Service team within 30 days of delivery to arrange a replacement or refund. Please include a photo of the damaged item when you contact us. If the item is no longer available, we will issue a refund.

Ineligible Returns

Items purchased from retailers other than Hasbro Pulse are not eligible for return through our store. For assistance with products purchased through other retailers, contact Hasbro_new@custhelp.com.

  1. Opened Items
    • Opened items are not eligible for returns. this includes:
    • Items that have been opened or removed from the packaging.
  1. Defective Items
    2. If you received an item that was defective, missing parts, or was purchased from another store, please contact our Consumer Care team by visiting www.hasbro.com and clicking Consumer Care.
  1. Imperfect Packaging Items
    2. Imperfect items are ineligible for return unless the product itself (not the packaging) is defective, broken, or missing parts. Visit the Imperfect Packaging FAQ to learn more.
  1. Crowdfunded Items
    2. See Returning Crowdfunded Items below.

How to Return an Item

Email CustomerService@HasbroPulse.com within 30 days of delivery to obtain a Return Merchandise Authorization number (RMA) and instructions. We cannot accept returns without an RMA. All unauthorized returns will be returned to the sender.

If you are returning a damaged item, please include a photo in your email.

You are responsible for return shipping costs unless the return is due to our error or transit damage.

How to Prepare Your Item for Return Shipping

  1. Pack your item securely in a box. If you use the original box, remove all previous shipping labels and barcodes.
  2. Write the RMA number on the outside of the box, along with the address provided in your instructions.
  3. Ship your item using an insured or traceable carrier of your choice.
  4. Print a copy of your return email and include it in the box.

  5. Once you've dropped off your return, reply to your return email with the tracking number and carrier name.

Processing Your Return, Replacement, or Refund

Your return will be processed 5–7 business days after receiving your return. You'll receive an email when your return has been received and processed. If we are unable to send a replacement for the exact item purchased, we will issue a refund to the original form of payment. Allow 3–5 business days for the refund to appear on your statement.

Missing Product Instructions

Instruction manuals are available on our Product Instructions . If you can't find what you need, contact Hasbro_new@custhelp.com for further assistance.

Returns on Items Purchased with a Discount or Promotional Code

f you return an order placed with a promotional code, discount, or offer, you'll be refunded the amount you paid after the discount was applied.

Refused and Undeliverable Shipments

A refused shipment will be treated as a return. Any shipping costs will be deducted from the refund.

If a shipment is returned to us as undeliverable, we'll contact you to arrange reshipment.

    Returning Crowdfunded Items

    HasLab items are ineligible for return unless the product arrives damaged, defective, or missing parts.

    CANCELLATION AND REFUNDS/RETURNS

    Cancelling Your Order
    HasLab Crowdfunded Orders

    HasLab crowdfunded orders may be cancelled at any time before the campaign ends by navigating to your Order History and selecting Cancel this item.

    You can also cancel your order within 15 days of the completion of the applicable Project Backing Period (the time from campaign launch through the campaign deadline) by contacting CustomerService@HasbroPulse.com. See the product page for each HasLab for information on the Project Backing Period.

    Made-to-Order Pre-Orders

    Made-to-order items may be cancelled at any time during the pre-order window by navigating to your Order History and selecting the applicable cancellation option. Once the applicable pre-order window is completed, you may cancel your order within 15 days from the end of our pre-order window by contacting CustomerService@HasbroPulse.com See the product page for each made-to-order item for information on the pre-order window.

    Returns
    If your product arrives damaged or fails to comply in all material respects with the product specifications, you may request a return within 30 days of delivery for a replacement or refund. Contact CustomerService@HasbroPulse.com to obtain a Return Merchandise Authorization number (RMA) and instructions.
    We cannot accept returns without an RMA. All unauthorized returns will be returned to the sender.
    We cannot accept for return or replacement any item that has been opened, unless it arrived damaged.

    How to Prepare Your Item for Return Shipping

    1. Pack your item securely in a box. If you use the original box, remove all previous shipping labels and barcodes.
    2. Write the RMA number on the outside of the box, along with the address provided in your instructions.
    3. Ship your item using an insured or traceable carrier of your choice.
    4. Print a copy of your return email and include it in the box.

    5. Once you've dropped off your return, reply to your return email with the tracking number and carrier name.

    Processing Your Return
    Your return will be processed 5–7 business days after receiving your return. You'll receive an email when your return has been received and processed.


    Refunds
    If we are unable to send a replacement for the exact HasLab you purchased, we will issue a refund to the original form of payment, minus return shipping costs if delivery was refused. Allow 3–5 business days for the refund to appear on your statement.